CX, CRM and data aligned to business outcomes
Strategic advisory for organizations with complex operations and high customer volume, focused on clarity, prioritization and decisions that drive efficiency, revenue and customer value.
Short conversation to understand the 90-day objective and confirm the right engagement model.
Typical business outcomes
Operational efficiency
Reduced costs and cycle times through process redesign, automation and governance.
Revenue performance
Improved conversion and commercial effectiveness by aligning CRM, channels and metrics.
Retention & value
Lower churn and higher lifetime value by connecting experience and customer economics.
A strategic role, not an operational one
Direct involvement in analysis, prioritization and executive decision-making. Execution remains with internal teams or vendors; the focus is coherence, pace and measurable impact.
- Assessment and focus: what to move first (90 days).
- Governance: decisions, KPIs and executive tracking.
- Advisory: removing blockers and reprioritizing.
Ways to engage
Executive assessment
Clarity and a prioritized roadmap to activate outcomes in 90 days.
Strategic advisory retainer
Monthly cadence to sustain decisions and alignment during execution.
Sessions / hours bundle
Targeted support for complex decisions and executive reviews.
Formal reference and context
Professional profile
Experience leading CX, CRM and digital transformation initiatives in complex, high-volume environments.